Shopping support
Refund & Delivery Policy
A clear, simple guide to receiving your MomEase downloads and getting help if something is not right.
Last updated: July 15, 2026
Digital delivery
Every MomEase Shop product is delivered electronically. Nothing physical is shipped. Once your purchase is confirmed, your order provides access to the digital files and download instructions.
If you need help
If a file will not download, appears damaged, or does not match your order, please reach out so we can look into it with you. Including your order details and a short description of the issue helps us find the right next step.
Store credit comes first
When there is an issue with a purchase, MomEase first offers in-house store credit as a simple way to make things right. If store credit does not work for you and you still firmly request a refund, MomEase may issue a refund after reviewing the request.
Refunds are not automatic. If a refund is issued, access to and download rights for the purchased product may be revoked.
Contact MomEase
We are happy to help with an order question or a download issue. Email us at team@momease-shop.madethis.app or use the contact form.